Eligibility for Returns

• Returns are accepted within 7 days of the delivery date.
• Items must be unused, unopened, and in their original packaging.
• Products must be returned along with the original invoice or proof of purchase.
• Perishable items (such as opened pickles or food products) are not eligible for return.

Return Process

1. Initiate a Return:
   Contact our customer support team at 📞  Whatsapp: +64 22 639 9428 within 7 days of receiving your order.
2. Return Approval:
   Once approved, you will receive instructions on how to send the product back to our address.
3. Shipping the Item:
   • The customer is responsible for the return shipping cost unless the product received was damaged, defective, or incorrect.
   • Use a reliable courier service and share the tracking details with our team.

Refund Process

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7 working days.
• Refunds will be issued to the original payment method or via bank transfer, depending on your payment mode.

Non-Returnable Items

• Items that have been opened, used, or tampered with
• Custom or promotional items
• Items returned without proper packaging or past the 7-day return window

Contact Us

For any questions regarding returns and refunds, please contact:

📧 Email: admin@website.com
📞  Whatsapp: +64 22 639 9428 | 
📍 Address: Website.